Which countries do we deliver to?
Studio Hertzberg - from Germany to the world.
In our Shipping & Returns you can find all the countries we deliver to.
How much are the shipping costs?
We will take care of shipping for you within Germany.
You can find the shipping costs to all other countries on the “Shipping & Returns” page linked above.
I bought something from you in retail and would like to complain about it. What can I do?
Unfortunately, we cannot process your complaint directly in this case.
In the event of a defect in an item, your contact person is always your contractual partner when completing the purchase, as the dealer was the owner of the goods before you received them. Accordingly, only he can actually assess the item's condition before sale and realistically handle your complaint.
The dealer also has customer support with us, whom he can then contact regarding your complaint. If you have any further questions, please feel free to contact us.
Can I exchange a part?
Unfortunately, the “exchange” only works through a new order. Simply return it and place a new new order. We'll do the rest!
Where is my order?
You can track your order via shipment tracking once it has been shipped. You can find the tracking link with the tracking number in your shipping confirmation.
If you haven't received a shipping confirmation or your order status is "open", then simply contact us. We are glad to help you!
The average delivery time is 2-5 business days.
Are refunds free?
Returns are not yet free for us because, as a young label, we cannot yet provide this service.
How and when will the refund be made?
As a rule, the refund will be made to the account used for payment within 14 days of receipt of the return.
What materials do you use?
For us it is a matter of course to use ecological materials.
It's not a question of whether, but rather how?
We see ourselves as part of this planet and have a great responsibility with our actions, especially in the production of clothing.
We consistently use circular, sustainable & environmentally friendly materials.
Here we have listed the materials we use.
- Cotton from controlled organic cultivation (kbA and GOTS)
- Recycled & circular cotton
- Regenerated fibers from Lenzing (LENZING™ ECOVERO™, TENCEL™ Lyocell, etc.)
- Recycled synthetic fibers (rPET)
You can find more information about the individual fibers on our page about sustainable fabrics .
Do you want to know why we are environmentally friendly?
In our entire production chain, the use of genetic engineering, pesticides and toxic chemicals, which then end up in our waters, is prohibited.
That's why we only use sustainable and environmentally friendly materials because we want to offer a beautiful, valuable alternative to fast fashion.
Since the quality, durability and sustainability of the materials we use are very important to us, we only work with certified yarn and fabric manufacturers.
We stick to our values in all phases of production
- 100% free from toxic chemicals
- 100% sustainable production facilities
- 100% timeless design
More about our values .
Where do you produce?
At the moment we produce most of our collections in Portugal, Poland and Germany. Production in Europe enables us to produce more flexibly and save CO2. Some parts are also sewn on site in Berlin.
We are not certified as a label because not all of our production facilities are certified. These are small family businesses that cannot afford certification, which costs a lot of money every year. We don't want to change these companies that have been very accommodating to us from the start and we work on a good basis of trust with insight into the production processes.
The bigger we become as a brand, the greater the influence that a company can have on working and environmental conditions. That's why let's change the fashion industry together. Every customer and every purchase contributes a large part to this. Together we are strong.
You can find out more about our production companies on the page about our fair production .