Return address

Lea Strunk/Studio Hertzberg
Friedrich-Wilhelm-Str. 11-12
16798 Fürstenberg/Havel
Germany

Write us an email if you need help: team(@)studiohertzberg.de .

Shipping within Germany
Despatch within Germany is free-of-charge

International Shipping
We ship to the following countries

Zone0 / free shipping within Germany / 2-4 working days
Germany

Zone1 / 10€ / 3-8 working days

Austria
Netherlands (except non-European areas)
Belgium
Luxembourg
France (except overseas territories and departments)
Denmark (except Faroe Islands, Greenland)

Zone2 / 14€ / 3-8 days

Finland (except Äland Islands)
Greece
Ireland
Italy (except Livigno and Campione d'Italia)
Liechtenstein
Portugal
Sweden
Spain
Poland
Slovenia
Slovakia
Czech Republic

Zone 3 / 20€ / 5-9 working days

Norway
Switzerland
United Kingdom

Zone 4 / 30€ / 10-14 days

United States of America

Zone 5 / 50€ / 15-20 working days

All countries and territories not assigned to zones 0, 1, 2, 3 or 4.

Taxes and customs

We do not cover any costs incurred for taxes and customs fees. These are the responsibility of the recipient and are due upon receipt of your package.

return

Studio Hertzberg, Lea Strunk happily accepts unworn, unwashed and unaltered items that have the original hangtags attached for a full refund.
If you live in Germany, you have two weeks from the day you received your items to return them. The customer bears the shipping costs for the return.
Outside Germany, you have three weeks from the day you received your items to return them. The return shipping costs are at your expense.

How can you process a return if you come from Germany?

Simply send the package, preferably insured, back to us in Berlin.

Since we are still at the very beginning of our journey, we cannot yet offer free returns. But that will change in the near future.

Once we have received and checked the package, the money will be refunded. Please note that this process can take up to two weeks.